FAQ

Do you have retail store locations?

Mixed Bag Trading Co. is an online-only retailer, allowing us to offer a wide variety of carefully curated products and brands without the limitations of a traditional storefront. Shop with us anytime, anywhere at our online store.

Where do your products come from?

Mixed Bag Trading Co. is a curated online retailer. Many of the products in our store are carefully selected from trusted brands, suppliers, and retail partners, while select items may be offered directly by Mixed Bag Trading Co. Our goal is to bring together quality apparel, footwear, sporting goods, outdoor gear, accessories, wellness products, and unique finds—all in one convenient place.

Why did my order arrive in separate packages?

Because Mixed Bag Trading Co. curates products from a variety of trusted suppliers and brands, items in the same order may be fulfilled from different locations. This means your order may arrive in more than one package and on different days. You’ll receive tracking information for each shipment when available.

Do you offer free shipping?

Free shipping may be available on qualifying products, orders, or special promotions. Because our collection includes products from multiple suppliers, shipping rates can vary by item and fulfillment location. Any applicable shipping charges will be shown at checkout before you complete your purchase.

Do you offer express shipping?

Express shipping availability varies by product and fulfillment location. Because many of our products are curated from different suppliers, expedited shipping may not be available for every item. Available shipping options and estimated delivery times are shown at checkout whenever possible.

Do you ship internationally?

International shipping availability varies by product, supplier, and destination. Because Mixed Bag Trading Co. is a curated retailer featuring products sourced from a variety of trusted brands and suppliers, some items may be available for international delivery while others may be limited to U.S. shipping.

Available shipping options, costs, and estimated delivery times will be shown at checkout based on the items in your order and your destination. International orders may also be subject to customs duties, taxes, or import fees determined by the destination country.

How can I contact customer service?

Our customer service team is happy to help! You can reach us through our Contact Us page or live chat on our website. If we’re unavailable, leave us a message and we’ll respond as soon as possible.

What is the Return Policy?

The store accepts returns.
The store accepts returns within 30 days days of delivery.
The store does not charge a restocking fee.
The store charges a return fee of Fixed Fee: $10.00 on returns.
The store provides return labels for returns.

Do you allow customers to request and manage their own returns?

Yes! Eligible returns can be requested and managed directly through your Mixed Bag Trading Co. customer account. Simply log in to your account, locate the applicable order, and follow the steps to submit your return request. 

Once submitted, you'll be able to manage your return and follow its progress from your account. All returns are subject to our Return Policy and eligibility requirements. 

Do you offer bulk or wholesale orders?

We primarily sell directly to individual customers and do not currently offer traditional wholesale purchasing. For larger or bulk-order inquiries, please contact us and we’ll be happy to see if we can accommodate your request.

Do you have active discount codes or promotions?

Yes! We regularly offer special promotions, discount codes, and exclusive savings. Sign up for our email list and check our website regularly to stay up to date on current offers.

Do you offer local pickup?

At this time, Mixed Bag Trading Co. does not offer local pickup. All orders are shipped directly to the delivery address provided at checkout. Because many of our products are carefully curated and fulfilled through trusted suppliers and brand partners, items may ship from different locations. 

Do you accept store credit?

Yes! Mixed Bag Trading Co. store credit can be used toward eligible purchased made through our online store. Simply apply your available store credit during checkout when signed into your customer account. 

Store credit is non-transferable, has no cash value, and cannot be redeemed for cash.